When can I expect my order to arrive?

Wallpaper ships directly from Minneapolis, MN. Please allow an additional 1-2 days for your order to be processed and shipped.

DO YOU SHIP WALLPAPER INTERNATIONALLY?

Yes! Please contact info@bysheshe.com for a quote if you are located outside of the UK or USA.

CAN I RETURN WALLPAPER?

Unopened, sealed, wallpaper rolls can be returned within 30 days of receipt for a full refund, less the original shipping cost and a 30% restocking fee. Customers are responsible for return shipping costs. Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note that refunds may take up to ten business days to show on your account due to varying processing times between payment providers. Wallpaper Samples are all final sale. Custom Print Orders are all final sale.

To authorize a return for wallpaper please contact info@bysheshe.com

HOW DO I INSTALL WALLPAPER?

We recommend hiring a professional to install your wallpaper. If you’d like to install wallpaper yourself, our partner York Wallcoverings has some helpful resources available.

For traditional unpasted wallpaper, reference this link.

CAN I APPLY THIS WALLPAPER TO A TEXTURED WALL?

We do not recommend putting wallpaper over any kind of textured wall as we cannot guarantee that it will adhere properly and the texture won’t show through. We suggest they install a wall liner first. A wall liner is designed to use on a textured wall prior to wallcovering installation to create a smooth surface for the wallcovering to adhere to.

HOW DO I GATHER DIMENSIONS FOR MY CUSTOM ORDER?

1. Take pictures of every wall you want to have wallpapered, we call these elevations.
2. Label them Wall 1, 2, 3, 4, etc.
3. Measure the height and width of Wall 1, Wall 2, Wall 3, Wall 4 etc.
4. Send us the pictures with the dimensions of the walls written on the elevations.

WHAT IS THE PATTERN MATCH?

The pattern “match” refers to the placement strips of wallpaper to create the correct horizontal repeat, as the pattern matches from strip to strip.

A Drop Match is when the design runs diagonal from the ceiling. The panels are staggered so only every other strip is lined up at the ceiling line.

A Straight Match is when the pattern moves straight across one wallpaper panel to the next. Each panel is hung at the ceiling line.

A Random Match is when no matter how you position the wallpaper next to the previous panel, the pattern matches up.

IS YOUR WALLPAPER PREPASTED OR PEEL-AND-STICK?

Our wallpaper is traditional unpasted paper that requires adhesive. For all non woven substrates, apply the wallpaper paste to the wall. For all unpasted paper apply the wallpaper paste to the paper.

HOW MANY ROLLS DO I NEED?

How To Calculate Wallpaper Without a Wallpaper Calculator

1. Determine your square footage. To do this, measure the width of the walls and add them together. Then measure the height of your walls. Multiply the total width of your walls by the height. This will give you the total square footage.

*Note: If your room has walls of varying heights, calculate the area (width x height) of each wall individually and add them together. Then proceed with steps 2 and 3.

2. For each standard door subtract 17 from the square footage. (For any other size door, subtract the area of the door from the total square footage).
3. Divide the total square footage by 42.

HOW BIG IS A ROLL OF WALLPAPER?

Most of our wallpaper rolls are 18 inches wide and 33 feet long, covering an area of 49.5 square feet.

Our custom wall panels are 24" wide or 48" wide and are printed to the correct height of the wall.

If you need additional rolls to complete a job, please contact us to see if the pattern is available with the same run number you used previously. If that is not possible, keep the new run number on a single wall to avoid color variations on strips hung side by side.

HOW DO I CLEAN MY WALLPAPER?

Most She She wallpapers are classified as washable. Remove water-soluble stains and dirt with a damp cloth or sponge. Use only soapy water to clean, and avoid all abrasive cleaning agents. Do not rub or scrub the surface, or use brushes to clean.